Question 1

How can I obtain more details about a product?

Accepted Answer

Every product features a “Description” tab and a “Review” section, offering comprehensive information about the item and showcasing feedback from other customers. Occasionally, additional details may be available through a video.

If the information you need isn’t found on the product page, you can always reach out to us. If our customer care team is unable to assist, we’ll connect with our buying or merchandising departments for further support.

Question 2

I can't locate the product I'm searching for?

Accepted Answer

If you’re unable to find the product using the website menus, try using the ‘Search’ option in the top navigation. For example, if you’re looking for chicken dog food, type in ‘chicken’ to see all related options.

If the product still isn’t found, feel free to ‘get in touch,’ and we will check its availability or help you find a suitable alternative.

Question 3

How can I leave a review for a product?

Accepted Answer

To leave a review, go to the product page and navigate to the ‘Reviews’ section. Click on ‘Post Review,’ and you’ll be able to write your feedback.

Please note that you can only review products you’ve purchased from us. You’ll need to log in to your account to submit a review.

Once submitted, your review will be published on our website within 7 working days after being approved by our monitoring team.

Question 4

Is a prescription required for prescription pet food?

Accepted Answer

Each product has a ‘Description’ tab and a ‘Review’ section, offering detailed information about the item and customer feedback. Occasionally, additional details may be available in video format.

If you can’t find the information you’re looking for on the product page, feel free to ‘get in touch.’ If our customer care team can’t assist, we will consult with our buying or merchandising departments.

Question 5

Is it possible to return veterinary items?

Accepted Answer

Due to legal regulations, medicines cannot be returned, except in cases of incorrect dispatch or an “official recall.” If an item is believed to be faulty, it should be returned for inspection. In some cases, it may need to be sent to the manufacturer for testing before replacements or refunds can be issued. This does not affect your statutory rights. We recommend using an insured shipping method and keeping proof of dispatch when returning an item.

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